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Budget Rent A Car Canada under fire for bilking customers [w/video]

Posted Nov 8th 2012 2:15PM


CBC News report Budget Rent A Car scandal video screencap

Rental car companies are usually willing to overlook small dings and glass chips, But not Vancouver airport's Budget Rent A Car office, say a group of consumers. They claim that Budget location is notorious for flagging returned cars for the most minor of offenses. Worse, they allege that some damage may have been caused by previous customers, and much of it is usually considered normal wear and tear. Alarmingly, a number of complaints allege that damage charges were added after vehicles had been returned and inspected.

The Better Business Bureau has logged at least 70 complaints about British Columbia Budget locations, including claims that customers were forced to pay as much as $966 for total windshield replacements after tiny chips were found, and $446 for repair of a "dimple" in a car's roof. Most customers were informed of the damage well after leaving the rental office, and sometimes after the damage had already been repaired. The business gets an "F" from the BBB.

Those instances would be galling to say the least, but when things got interesting when CBC News' Go Public began looking into the claims.

They found that Budget Rent A Car of B.C. Ltd. is owned by Syd Belzberg, a "wealthy businessman" who also owns Inland Transportation. Which, coincidentally, is contracted to do all repair work for Belzberg's BC Budget locations. Even more concerning is that Allan Fung, the "independent" appraiser used by Budget in at least some of the claims is actually an employee of Budget.

Consumers worried about getting caught in such situations would be wise to sign up for insurance offered by the rental agency. That will at least limit their liability to the deductible, but, as Go Public points out, the rental agency is usually the issuer of the insurance. When, as in the Vancouver area, one man controls the rental agency, the insurer and the repair shop, business interests start to seem "Too close for comfort," as Montreal businessman Marc Vaugeois says.

So far, no lawsuits have been filed, and the Consumer's Association of Canada advises customers to closely inspect their rental cars before returning them and, for extra protection, videotape a walkaround of the car for evidence. To learn more about the Budget fracas, watch the CBC News video report below.


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As a helpful tip -- always check the credit card you paid for the rental car with. MANY card cards include rental car insurance as one of their "features". If you are not sure, just call the 800 or 866 number on the back of the card to see if you have the coverage and how to make a claim.

November 09 2012 at 12:57 AM Report abuse rate up rate down Reply

Here is an easy solution- nobody rent from ANY budget agency again until someone is charged with fraud and hopefully these dirt bags are run out of business.

November 08 2012 at 2:48 PM Report abuse rate up rate down Reply