Despite what some media outlets are saying, the long list of questions and answers about the Fisker Karma
now floating around (and available below
) is not a leaked document. Instead, it is part of Fisker's ongoing customer service operations, Roger Ormisher, Fisker's head PR director, told AutoblogGreen
. The Q&A is the result of Fisker's ongoing town hall meetings it holds via telephone with customers, where "we discuss everything that's going on with the car." The questions are collected, answers written down and then the list is sent out to all Karma owners, he said. Since the powertrain technology in the Karma is so new, Ormisher said, "this openness is about us developing relationships with our customers."
To complement the Q&A, Fisker is thinking of setting up a physical owners council where they could come in and spend time with Fisker to discuss upgrades and changes. Thus far, Ormisher said, the Karma's software updates have been done free of charge and any future updates that affect integral parts of how the car works will continue to be free. There is a possibility that cosmetic upgrades could cost money, but no decision has been made on that. The Q&A says:
Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty. ... In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee.
What other information is in the Q&A? In short, Fisker knows there are problems. Lots of them. The Q&A says it is looking to "improv[e] the command center functionality and interface on all current Karmas." (This is why it's terrible right now.
) It offers tips on how to get the command center car to respond more quickly. It says Fisker does not have any plans to mute the voice guidance when using navigation, even though customers are asking for it. It explains why the engine sometimes comes on in Stealth Mode. It says Fisker is "investigating the issues which are causing poor Bluetooth performance." Oh, and the problem with the A123 Systems battery packs
will start to be fixed in the fourth quarter of 2012.
to read the entire Q&A for yourself.
Fisker, Fisker Buzz
Copyright 2012 Damon Lavrinc / AOL / Fisker