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    Study: Hyundai, Porsche top J.D. Power APEAL study
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    Just as they did in the Initial Quality Study, Porsche and Hyundai have taken the premium and non-premium crown, respectively, for the 2014 J.D. Power APEAL study. This is the tenth consecutive year for that Porsche has been rated the best premium make in the APEAL study, which attempts to figure ...

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    Report: J.D. Power confirms auto voice-recognition tech is as lousy as we think
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    Let's just all admit that in its current state voice recognition technology is atrocious. The success rate even with Apple's Siri feels like it hovers around 50 per cent and similar systems aren't much better. There are just too many possible accents, cadences and word choices to make the tech a ...

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    Study: Gen Y car shoppers overtake Gen X buyers, still trail boomers
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    Generation Y has overtaken Generation X among car shoppers, according to a new report on US retail vehicle sales from J.D. Power. Through 2014, Generation Y, or those born between 1977 and 1994, make up 26 per cent of new retail sales compared to 24 per cent of Gen X, or those born between 1965 ...

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    Report: How Fiat explains its disastrous J.D. Power quality scores
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    Back in the '60s and '70s, Fiat didn't exactly have an enviable reputation for quality. Of course, lack of quality and a tarnished brand reputation eventually saw the Italian automaker flee the market, only to return with the 500 and the larger 500L in the last few years. However, if J.D. Power's ...

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    Study: Car dealer service study ranks best brands of 2014
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    Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten per cent ...

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    Study: J.D. Power study sees new car dependability problems increase for first time since 1998
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    For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over ...

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    Study: New J.D. Power Initial Quality Study puts Porsche, GM in spotlight
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    J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems ...

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    Study: J.D. Power says drivers increasingly frustrated by low-rolling resistance and run-flat tires
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    Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle ...

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    Report: Dealer service satisfaction rises, Lexus and GMC are tops
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    During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

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    Study: J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead
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    Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

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