jd power

Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle ...

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honours. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point ...

You've seen the opening to Annie Hall, right? Where Woody Allen tells the classic joke about two women grumbling about their dinner? The one complains that the food is terrible, while the other, agreeing, says the portions are too small. That's the automotive infotainment business in a ...

On first glance, General Motors seems to have a lot to crow about in the latest JD Power APEAL rankings. After all, its Chevrolet brand claimed three segment awards – the most of any single brand – and Cadillac finished tied for eighth place overall in the 2012 edition of the study. ...

Despite an overall increase in overall quality of five per cent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 per cent since ...

J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the ...

Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 per cent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – ...

J.D. Power and Associates has released its annual Customer Retention Study, and Hyundai ranks the highest among brands in retaining buyers. Hyundai's retention rate is up four percentage points to 64 per cent in 2012, thanks largely to the Elantra and Sonata models. J.D. Power says that much of ...